Mobile and online banking customer service | Be in the know | U.S. Bank (2024)

Did you forget your username and/or password? You can retrieve your username and reset your password in your digital banking. Here's how:

How to get login help in Online banking

To find your username:

1. SelectGet login help below the Log In button.
2. SelectI don't know my usernamelisted under Username/Personal ID.
3. Choose yourPhoneorEmailto verify your account and select Continue.
4. Verify the last 4 digits of your Social Security number, then select Continue. We will send you a six-digit verification code.
5. Next, your username will be displayed. Select Log into complete login, or selectReset password,to choose a new password.
6. If you selectedReset Password,you will now be prompted to select a new password. No additional verification is required.

To reset your password:

1. SelectGet login help below the Log in button.
2. Type in your username and selectContinue.
3. Provide the last 4 digits of your Social Security number and any other requested information.
4. Choose your verification method.
5. Once your verified, you'll be prompted to change your password.

How to get login help in the U.S. Bank Mobile App

1. Select Get login helpon the login page.
2. Enter yourphone numberand the last4 digits of your Social Security numberthen selectContinue.
3. We will send a One-time passcode to the number provided. Enter it and selectContinue.
4. Next, your username will be displayed. Select Log into complete login, or selectReset password,to choose a new password.
5. If you selectedReset Password,you will now be prompted to select a new password. No additional verification is required.
6. You can then choose to set up face or fingerprint login if your device qualifies. Otherwise selectLog into return to the login page.

More information

If you don't have a SSN/TIN enter zeros in place of numbers. Accounts that don't have a PIN will be prompted for a ZIP code.

If you have changed your phone number within the last three days, please call 877-202-0043 for help. We accept relay calls.

We know life gets busy and reminders about transactions can be helpful. Manage your alerts anytime using digital banking.

How to add or remove account alerts using online banking

1. Choose an account from your dashboard then select the Account services tab.
2. From the Alerts & notifications section select Account alerts.
3. Select Account activityfrom the "Notifications" menu on the left.
4. Choosethe tab that works best for you.
   • Quick setup: recommend alerts based on the account type.
   • All settings: All available alerts for the specific account.
5. Select thechevron(>) to the left of the alert name to expand the details.
6. Use thetoggle buttonsto turn the alert on or off on.
7. You'll need to repeat these steps for each account. Select a different account from the drop down in the top right corner.

How to add or remove account alerts using the U.S. Bank Mobile App

1. From the main menu chooseNotifications, then selectAccount activity.
2. Choosethe tab that works best for you.
   • Quick setup: recommend alerts based on the account type.
   • All settings: All available alerts for the specific account.
3. Select thechevron(>) to the right of the alert name to expand the details.
4. Use thetoggle buttonsto turn the alert on.
5. You'll need to repeat these steps for each account. Select a different account from the drop down in the top of the screen.

More information

You can choose a combination of up to three email or mobile destinations. There are a couple things to bear in mind when setting up alerts:

• Some account alerts require at least one destination be an email address.
• Trust, Agency, Custody, or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management or U.S. Wealth Management (U.S. Bancorp Investments) needs the same alert destinations for all accounts with paperless statement delivery.

The option to set up or manage account alerts is only available on our full sitefor the following products:

• U.S. Bancorp Investments accounts.
• Trust, agency, custody, or IRA accounts with Ascent Private Capital Management, U.S. Bank Private Wealth Management or U. S. Bank Wealth Management.

1. Start by selecting Profile & settings then Manage profile & settings.
2. Choose Edit personal details.

To change your contact information using the U.S. Bank Mobile App
Open the main menu (three horizontal bars), select the gear icon and choose Personal details.Follow the steps below, based on what needs to be changed.

More information

Our Smart Assistant is a conversational and interactive virtual assistant (VA) for digital banking users. Smart Assistant can handle a range of requests, like answering simple questions or presenting interactive charts and graphics.

To get started, open the Smart Assistant, and state a command or tell it what to do. You can also type your command or action.

• To use the U.S. Bank Smart Assistant in online banking, select the search field at the top of the page.
• To use the U.S. Bank Smart Assistant in the U.S. Bank Mobile App, select the blue microphone at the top of the screen.

Examples include, but aren't limited to:

• Account Number: "What is my account and routing number?"
• Credit Score: "What's my credit score?"
• Pay bills: "Pay the statement balance on my credit card bill."
• Transfer money: "Transfer $100 from my checking account to my savings."
• Dispute: "Dispute a transaction."
• APR: "What's the APR on my credit card?" (mobile only)

Learn more about how to quickly and easily complete everyday banking tasks by visiting ourSmart Assistantpage.

Please be aware mobile-related commands or actions can only be performed with the Smart Assistant on the U.S. Bank Mobile App. As a result, some features may not be available within online banking.

Zelle® is an easy and safe way to move money digitally, without the need to provide your bank account information. Instead, a person's email address or mobile phone number is used to send and receive money.

Additional information:

• It'seasy to identify a person is enrolled with Zelle®; they'll have a purple "Z" by their name when you send money.
• Zelle® transactions carry the same security assurances as all of your other banking activities.
• Learn more by visiting ourZelle® paymentsandZelle® for your businesspages.

Zelle® is a great way to send and receive money digitally. Enrolling only takes a few moments. Here's how:

How to enroll for Zelle® in digital banking

1. SelectTransfer & pay, thenSend & request money with Zelle®.
2. ChooseEnroll for online banking or Get started for the U.S. Bank Mobile App.
3. Select a mobile number or email address for people to send you money, then select Continue.
4. Choose the checking account that funds will be sent to, then selectContinue.
5. A confirmation will display, selectDone to finish your enrollment.

More information

• A one-time passcode may be sent when enrolling and sending money with Zelle®.See:What is a one-time passcode?
• Zelle® deactivates after 18 months of inactivity. You will need to re-enroll.
• If you get an error or have any issues, please go tousbank.com/Zellefor more information.
• If you received a notification via email or text, you can also use the link provided in that notification to enroll.

We recommend you let your recipient know to expect a notification advising money was sent to them. We'll never ask you to send money to anyone, including yourself. See also: Learn how to pay safely with Zelle®.

To send money with Zelle using online banking

1. Select Transfer & pay, then Send & request money with Zelle®.
2. Choose your recipient, then select their email address or mobile number. You can add a new recipient during this step if they're not on your list.
3. Enter the Amount, Message (optional), Frequency, Send date, and select theFromaccount.
   
   • Send date: The date the funds are sent but may not be the date the funds are deposited, depending on the processing time.
   • Frequency: One time, Monthly, Weekly, Every 2 Weeks, and Yearly are available options.
4. SelectReview to continue to the Review & send page.
5. If everything is correct,selectSend or selectSchedule if you chose a future or recurring option.

To send money with Zelle using the U.S. Bank Mobile App

1. From your dashboard, select Transfer & pay, then choose Send & request money with Zelle®.
2. Select Send money and choose your recipient. You can add a new recipient during this step if they're not on your list.
3. Enter the Amount, add a Memo (optional), the Pay from account, the Send on date, and choose Repeat this payment if you'd like it to be recurring.
   
   • Send on date: The date the funds are sent but may not be the date the funds are deposited, depending on the processing time.
   • Repeat this payment: One time, Monthly, Weekly, Every 2 Weeks, and Yearly are available options.
4. Select Review and then Send on the next screen, if everything is correct.

More information

• Non-registered recipients: We'll send the recipient a notification the funds were sent. The notice includes instructions on how the recipient registers with their financial institution, or directly with Zelle®, to claim the money. The notification is sent as a text if you sent the payment to their mobile number or as an email if you sent the payment to their email address.
• Registered recipients: They don't need to take any further action as long as their financial institution supports automatic deposit. If their financial institution doesn't support it, they'll need to manually accept the payment.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

Splitting a bill with multiple people is easier than ever. It's a great way to share costs for things likegroup lunches, hotel stays, or fares.And you can split the bill with up to 10 people. All you need is:

• To be enrolled with Zelle®.
• Have a U.S. Bank checking or savings account.
• Have the Zelle® registered phone number or email address of each person.

To split a bill using Zelle® in digital banking

1. Select Transfer & pay, then Send & request money with Zelle®.
2. Choose Split a bill.
3. Select the people you'd like to split the bill with, then select Continue/Next.
   • If the person is already in your list of recipients, select the check box next to their name.
   • If the person is not on your list of recipients, select Add a recipient.
     • See also: How do I add, edit or remove a recipient in Zelle?
4. Complete the "Split a bill" form and select Review.
   1. Enter the total amount to split. This should include your portion of the bill. Don't worry, it won't be taken from your account. It's only used to calculate the other people's portion.
   2. Add a memo (optional).
   3. Allocate the amount you'd like request from each person.
      • To start, amounts are automatically calculated to split the total evenly between you and the others.
      • You can adjust those figures by selecting the dollar amount next to the person's name and enter a new amount.
      • Then the system will automatically adjust the rest of the figures to meet the total amount requested.
   4. Choose the U.S. Bank account you want the requested funds to go to.
5. If everything is correct on the final review page, select Request.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

You can add memo or message to your Zelle^® transaction to help your recipient know what the funds are for. Simply begin the process of sending funds and enter your memo or message below the "Amount" field. See also: How do I send money with Zelle?

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

You can easily manage your Zelle® recipients at any time.

To add, edit, or remove a Zelle® recipient using digital banking

To get started, select Transfer & pay, then Send & request money with Zelle®. You'll selectManage Recipients and then follow the applicable steps below.

To add a recipient

1. Select Add new recipient.
2. Enter their first and last name, then enter theiremail or mobile number.
3. Select Add recipient.

To change a recipient's information

1. Select the recipient you'd like to update, then choose Edit recipient.
2. Enter the recipient's new information.
3. Select Save.

To remove a recipient

1. Select the recipient you'd like to delete.
2. Choose Edit, then select Delete Recipient.
3. Online banking: Select Yes, delete.
4. U.S. Bank Mobile App: Select OK.

More information

Please note, if one of your recipients changed their banking information, you won't be able to edit it. They need to access their Zelle® profile to get it updated. Once they've updated it, funds will automatically be sent to their designated bank account.

U.S. Bank bill pay is a digital service that allows you to make payments to any individual or business within the United States. Using our bill pay service, you can eliminate time and money spent on paper checks, stamps and trips to the mailbox. You can learn more about paying bills by visiting our Bill pay page.

Download the Online Banking demo
Pay a bill through mobile banking demo

Adding your billers to your bill pay allows you a convenience to pay all your bills in one place. We make it quick and easy to add a biller.

How to add a biller to bill pay using digital banking

1. SelectTransfer & pay, then selectPay bills.
2. ChooseAdd billtowards the top.
3. You can search for a biller by name or manually enter the biller details.
4. Enter your biller’s information, then selectContinueto make your first payment.

More information

To freely explore our digital banking services without using your own account, visit ourDigital Banking Simulatorspage.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out ourDigital Explorerpage.

You can set up simple, one-time payments for bills you get occasionally, like auto repairs or babysitting.

How to set up a bill pay payment using online banking

1. SelectTransfer & payfrom the top of the page, then selectPay bills.
2. Locate thebillto pay and enter anamount.
3. Choose thedateto pay and select theaccountto pay from.
4. Repeat steps 2 through 4 to pay additional bills.
5. At the bottom of the page, a total amount for the bills selected will display. When ready, selectReview & payto complete the transaction.

How to set up a bill pay payment using the U.S. Bank Mobile App

1. SelectTransfer & pay and then selectPay bills.
2. Choose thebillyou wish to pay then selectPay.
3. Enter theamount, paymentdate, and choosetheaccountto pay from, then selectPay nowto complete the transaction.

To freely explore our digital banking services without using your own account, visit ourDigital Banking Simulatorspage.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out ourDigital Explorerpage.

Setting up autopay is a quick and easy way to help manage your billers. If you need to change your current autopay, see: How do I cancel or edit autopay set up through bill pay?

To set up autopay using online banking

1. ChooseTransfer & payfrom the top of the page, then selectPay bills.
2. Locate and select the desired biller from the list.
3. SelectAutopay set up nowin the biller details located on the right.
4. Provide theamount, choose thefrequency, and thestart date. Then select the account to pay from and chooseStart autopay.

To set up autopay using the U.S. Bank Mobile App

1. SelectTransfer & pay, then selectPay bills.
2. Locate and select the desired biller from the list, then chooseAutopay Set up now.
3. Provide theamount, choose thefrequency, and thestart date. Then select the account to pay from and chooseStart autopay.

More information

Safe debit accounts default to the standard delivery payment date, which is the earliest date the electronic payment can be made.

If you don't have digital bills for the biller, you'll only have the option to set up your own schedule. You can add e-bills to schedule automatic payments based on your billing dates.

To freely explore our digital banking services without using your own account, visit ourDigital Banking Simulatorspage.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out ourDigital Explorerpage.

If your bill pay payment is pending, you can make changes to it using digital banking. If it's in process, or is a same-day payment, it can't be changed.

Please be aware, this process only changes a pending payment, not the biller's information such as the name or address. To change a bill's information, see:How do I update my biller's information?

To view, edit, or cancel a pending payment using digital banking

1. Select Transfer & pay, then select Pay bills.
2. Choose the biller to display the details.
   • To view your bill payments: Select theActivitytab. There you'll find any scheduled or paid bills.
   • To edit a bill payment: Select the desired payment in the "Upcoming payments" section. Makeyour changes and selectSave.
   • To cancel a bill payment: Select the desired payment in the "Upcoming payments section".ChooseRemove this paymentat the bottom of the page, thenYes, remove payment.

To freely explore our digital banking services without using your own account, visit ourDigital Banking Simulatorspage.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out ourDigital Explorerpage.

Do you need to change your autopay amount or cancel it? Follow the steps below to make your changes to your bill pay.

If you need to cancel individual payments, see also:"How do I view, edit, or cancel bill payments?"

How to change autopay in bill pay using digital banking

1. SelectTransfer & pay, then choose theAutopaytab.
2. Find the biller whose automatic payment you want to cancel or edit and select Manage autopay.
3. From here, you can edit or cancel the automatic payment.Both options will provide a review and confirmation screen once the changes have been made.
   • To edit:Update the details, then selectContinue.
   • To cancel:SelectRemove autopay, thenselectYes, remove my autopay.

To freely explore our digital banking services without using your own account, visit ourDigital Banking Simulatorspage.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out ourDigital Explorerpage.

We know there are times when you need a payment to arrive sooner than standard deliver. Many billers allow the option for expedited payment.

How to send expedited payments using online banking

1. SelectTransfer & payfrom the top of the page, then selectPay bills.
2. Next to the biller that you'd like to pay, select thecalendar icon.
3. If expedited or same-day delivery is available for that biller, you'll seeExpedited payment ($14.95)in blue.
4. ChooseExpedited payment ($14.95)then confirm this option by selectingAdd expedited delivery ($14.95).
   • For overnight checks review and edit the paymentaddress, if needed.
5. Enter the remaining payment details then selectReview and paythenPay now.

How to send expedited payments using theU.S. Bank Mobile App

1. Select Transfer & pay then choosePay bills.
2. Choose the biller in which you wish to make a payment, then choose Payat the bottom of the screen.
3. Select theDeliver payment. If expedited or same-day delivery is available for that biller, you'll see Add expedited delivery ($14.95) in blue below the calendar.
4. Choose Add expedited delivery ($14.95)then confirm this option by selectingAdd expedited delivery ($14.95).
   • For overnight checks review and edit the paymentaddress, if needed.
5. SelectSaveto confirm the payment date, then enter the remaining details for your payment.
6. Review the details of your payment and selectPayto send your payment.

We make viewing your digital bills convenient and easy. If your biller has digital bills available, you'll have the option to set them up. This may replace your paper bill from the merchant.

To view your merchant's digital bills using online banking and the U.S. Bank Mobile App

1. Select Transfer & pay, then Pay bills.
2. Select the biller you'd like.
3. Choose Digital bills.
4. Provide us with the bill's account information.
5. Select Link bill.

Within bill pay you can create groups to help you manage your billers. Before you can create a group, you’ll need at least five billers listed in your bill pay list.

To create a bill pay group using online banking and the U.S. Bank Mobile App

1. Select Transfer & pay, choose Pay bills, then select Create groups.
2. Enter the group name.Mark the check box next to the bills you'd like in this group, then select Save.

To freely explore our digital banking services without using your own account, visit ourDigital Banking Simulatorspage.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out ourDigital Explorerpage.

You can easily delete a biller from your bill pay list. You'll receive confirmation when the biller has been successfully deleted. Please be aware, if the bill is a U.S. Bank account, it cannot be removed from the list.

How to delete a biller for bill pay using digital banking

1. SelectTransfer & pay and then select Pay bills.
2. Locate and select the desired biller from the list.
3. Select thepencil iconnext to the biller's name, in the upper right corner.
4. ChooseDelete this bill, then select Delete to confirm the removal.

Mobile check deposit is an exclusive feature in the U.S. Bank Mobile App that uses the camera on your phone to deposit checks into your U.S. Bank deposit accounts.Checks eligible for mobile check deposit include consumer, business and corporate drafts, Payable Through drafts, money orders, cashier's checks and more. There is no fee to use this feature.

To deposit a check using the U.S. Bank Mobile App

1. Select Transfer & pay, then choose Deposit a check.
2. Select the account you'd like to deposit funds into, then enter the amount.For U.S. Treasury checks, press the toggle bar to avoid impacting your daily/weekly deposit limits.
3. Clearly sign your name in the endorsem*nt space, on the back of the check. Use black or blue ink for better visibility.
4. Take a picture of the front and back of the check. We require an image of both sides to process the deposit accurately. For best results, follow these tips:
   
   • Take the picture directly above the check while holding the camera still.
   • Place your check on a dark background and have strong enough lighting to see all details.
   • Make sure all four corners show and the check is flat without folds or creases.
5. Optional: Add a note to the transaction in the Personal notefield.
   
   • Please avoid adding sensitive information such as: PINs, IDs, or passwords.
   • These notes are specific to your profile and can be made on all your depositsto reference later. This information is not added to our system of record.
6. Review the details of your mobile deposit and select Deposit. We recommend retaining all checks for at least seven business days after the deposit is made.

Additional information

• Items drawn on foreign banks or in foreign currency
• Paper drafts with MICR printing, such as convenience checks drawn off credit products such as home equity lines of credit and credit cards.
• U.S. Savings bonds and state-issued checks.
• Third-party and substitute checks
• Mobile check deposit page

To transfer money using online banking

1. Select Transfer & payfrom the top of the page, then Internal transfers.
2. Choose which account to transfer funds from and which account to send them to.
3. Enter the amount to transfer, change the frequency (if applicable), and change the date (if applicable), then select Next.
4. Review the information. If correct, select Send transfer.

To transfer money using the U.S. Bank Mobile App

1. Select Transfer & payfrom the bottom of the dashboard, then Make an internal transfer.
2. Choose which account to transfer funds from and which account to send them to.
3. Enter the amount to transfer, change the frequency (if applicable), and change the date (if applicable), then select Transfer to complete it.

Additional information

Transfer requests submitted on weekends, holidays, or after cutoff time, will be processed on the next business day.

To freely explore our digital banking services without using your own account, visit our Digital Banking Simulators page.If you'd like a step-by-step tutorial on how to use a specific service or feature, check out our Digital Explorer page.

When using external transfers, please keep in mind you will need to be a signer on both accounts.

To send an external transfer using online banking

1. Select Transfer & payat the top of the page, chooseExternal transfers, wires, then selectTransfer money.
2. Choose the U.S. Bank account you'd like the funds taken from, select the external account you'd like the money transferred to, and select Continue.
   Note: Select Link a new bank account if the external account you want isn't listed.
3. Complete the form.
   1. Enter the amount to transfer.
   2. Choose the delivery speed. (You now have the option to choose Instant pay!)
   3. Select the "send on" date (if applicable).
   4. Choose Review.
4. Confirm the information is correct, then select Transfer money.

To send an external transfer using the U.S. Bank Mobile App

1. SelectTransfer & payat the bottom of the dashboard. Choose External transfers, wires & ACHand selectTransfer money.
2. Choose the U.S. Bank account you'd like the funds taken from, select the external account you'd like the money transferred to, and select Continue.
   Note: Select Link a new bank account if the external account you want isn't listed.
3. Complete the form.
   1. Enter the amount to transfer.
   2. Choose the delivery speed. (You now have the option to choose Instant pay!)
   3. Select the "send on" date (if applicable).
   4. Choose Review.
4. Confirm the information is correct, then select Transfer money.