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- My 9,o,l, and . keys do not work anymore.
My 9,o,l, and . keys do not work anymore.
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It has been a while since anyone has replied. Simply ask a new question if you would like to start the discussion again.
Oscar11333
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09-22-201908:29 AM
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Product: HP Pavilion x360
Operating System: Microsoft Windows 10 (64-bit)
My 9,o,l,. key do not work. This happened a few months ago and i still havent found a solution for it!
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- hp pavilion x360
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I have the same question
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sandytechy20
42,355 2,550 2,063 431
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09-24-201903:54 PM
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@Oscar11333
Welcome to HP support community.
Did you drop liquid or have any accidents with the keyboard?
Did you check with an alternate user account or an external keyboard to check if all the keys on that work?
I recommend the below steps:
Clean the keyboard with compressed air (blow compressed air in the gaps between keys). This removes some lint and dust.
Shut down the laptop, remove the battery and cable for a moment, press and hold the start button for 60 seconds
Replace the battery, restart the notebook,
if the issue persists, change the keyboard layout and check if it works: Click here for steps.
Also, run a hardware test to identify any issues with the keyboard: Click here for details (Interactive test) under component tests - keyboard.
I hope that helps.
To thank me for my efforts to help you,please mark my post as an accepted solution so that it benefits several others.
Cheers.
Sandytechy20
I am an HP Employee
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